Frequently Asked Questions
Everything you need to know about your Pandora PH shopping experience.
Are the jewelry pieces sold on Pandora PH authentic?
Yes, all items sold on our official Philippine online store are 100% authentic Pandora products, crafted from high-quality materials including sterling silver and 14k gold.
What are the available payment methods?
We accept major credit and debit cards (Visa, Mastercard), GCash, Maya, and Cash on Delivery (COD) for selected areas within the Philippines.
How long does shipping take within the Philippines?
Orders within Metro Manila typically arrive in 3-5 business days, while provincial deliveries may take 5-10 business days depending on the courier's schedule.
How do I find my correct bracelet or ring size?
You can refer to our comprehensive Size Guide available on each product page. We provide measurements in millimeters to help you find the perfect fit for your charms and rings.
What is your return and exchange policy?
We offer a 7-day return policy for items with manufacturing defects or those that were incorrectly shipped, provided they are in their original packaging and unworn.
Does my jewelry come with a warranty?
Yes, Pandora jewelry is covered by a 1-year limited warranty against manufacturing defects from the date of purchase. Please keep your official receipt for any claims.